FREQUENTLY ASKED QUESTIONS
WHAT IS VERTIGO?
At its most basic, Vertigo is an app that makes music social. One of our features enables you to listen to music with your friends together in real-time.
SO, YOU CAN LISTEN TOGETHER. WHAT ELSE MAKES IT SOCIAL?
When listening to music together live, Vertigo also allows you to add videos, photos, and live chat over the music you’re listening to. Not listening live? You can post photos, videos, and audio clips with music to the feed and profile.
HOW DO I START LISTENING TO MUSIC IN VERTIGO?
We’re pretty big fans of music and the artists that create it. To make sure they get their due, we have integrations with Apple Music and Spotify Premium so all streams run through their systems. You’ll need to connect a premium streaming provider to listen to music in Vertigo.
HOW DO I MAKE FRIENDS ON VERTIGO?
Just follow each others’ profiles and they become a friend.
WHAT DOES THE ICON NEXT TO MY PROFILE MEAN?
The World icon allows anyone in the app to listen with you, Friends only allows friends to listen, and Ghost provides a private listening experience. Set your status to decide who can listen with you!
I HAVE APPLE MUSIC AND MY FRIEND HAS SPOTIFY PREMIUM. CAN WE STILL LISTEN TOGETHER?
Yes! You’ll access the songs from your individual streaming account, but Vertigo makes sure you both hear the songs at the same time, so you keep listening beat-for-beat.
GREAT! HOW DO WE LISTEN TOGETHER?
We’re glad you asked. All this starts with a basic answer: one of you needs to start a live mixer.
WHAT'S A LIVE MIXER?
A live mixer is basically your own live DJ session. It happens when a user chooses to share their music with others on Vertigo. During a live mixer, you’re able to listen to music and chat live with friends while adding in live video and photos in real-time.
HOW DO I START A LIVE MIXER?
Just play a song, swipe right to the friends screen, tap “Listen Together” and add your friends! You’ll know you’re live if you see the X next to your profile icon at the top left on the center screen.
WHAT SHOULD I PLAY IN MY LIVE MIXER?
Try choosing a playlist to make things easy. You can shuffle songs or arrange the order in the queue for a truly curated experience. Not in the mood to decide? Leave it up to your friends to select the music by opening up your shared queue.
WHAT’S A SHARED QUEUE?
A shared queue allows anyone in your live mixer to add songs to your session. To allow a shared queue, simply tap the button with three stripes on the mini player at the bottom of the screen. Tap unlock your mix on the top left corner. Now friends can vote and add songs they want to hear!
WHAT CAN I DO IN A LIVE MIXER?
You can play music, add photos, turn on your mic and stream live video, as well as chat along with those listening with you.
HOW DO I JOIN SOMEONE ELSE’S LIVE MIXER?
Make sure your push notifications are on to get alerts when your friends invite! You can join from the alert, swipe right to see friends that are live, or swipe left to see mixers that are trending in our Discover section. Simply tap the mixer you want to join and you’re in.
WAIT, SO WHAT’S ALL THIS IN THE DISCOVER SECTION?
In the Discover section of the app, you’ll find our latest contests, trending live mixers happening in real-time, featured moments from users, as well as featured users, playlists, and artists that are hot right now!
WHAT’S A MOMENT?
Have you ever wanted to add a soundtrack to your life? Well, Vertigo doesn’t stop with live mixers. Moments allow you to post content with music attached! Want to reminisce on that epic concert you went to last weekend? Post a photo with your favorite song attached.
HOW DO I POST A MOMENT?
Select the song you want to add to your photo or video. Then, swipe down from the center screen to take or upload a photo or video. When you’re done, post to your feed with a caption!
WHERE DO I FIND MOMENTS?
To find your own moments, go to your profile to see them posted on your activity wall. To find moments posted by other users, swipe up from the center screen to see following and trending.
WHAT’S A SONG STORY?
“Song Stories” are dynamic crowd sourced music videos made up of an ever evolving visual montage of life moments shared socially with each song. The social content posted with a song that gets the most “likes” for that song makes it into that song’s “Story.”
HOW DO I VIEW A SONG STORY?
Play any song and view the song story playback on the center screen.
HOW DO I CONTRIBUTE TO A SONG STORY?
Post a picture or video with that song, and it automatically becomes eligible for the song story! Tap the Vertigo logo on the center screen to see all posts with that song. Only the top liked posts get into the song story.
HOW DO I MAKE A PLAYLIST?
Click on the mini player at the bottom of your screen to view your playlists. Just click the "+" symbol at the top right corner to create a new playlist, and add your songs!
HOW DO I SHARE A PLAYLIST?
Select your playlist and click on the orange icon with three lines. You'll see an option "Share", which allows you to post the playlist to your feed, share via direct message, or share on text/email/Facebook/etc.
I JUST PLACED IN A CONTEST. WHAT HAPPENS NOW?
Within 1-2 business days, you’ll be contacted in the app with instructions on how to claim your prize. You’ll need to provide some basic info about yourself and complete a secure online form. Then get ready to enjoy some cash or merch!
I’M AN ARTIST, SHOULD I BE USING VERTIGO?
Yes, yes, yes! The benefits for artists are unlike any app out there. Not only are you able to connect with fans on a personal level, but you’ll gain incremental streams in your live mixers. Because each listener is pulling from a legal access point, each listener counts as a stream.
Long story short. Jamming out to a live mixer with 1000 listeners? That’s 1000 streams attributed to the song you all are listening to.
Interested in learning more about how Vertigo can help artists? Checkout how artists can offer a special profile to their fans here.
WHAT IF I HAVE MORE QUESTIONS?
We're always here for you! Go to your profile in the app, click the gear icon on the top right. Tap “Help and Feedback” under Support and we will be happy to answer your questions. You can also DM us on Instagram (@vertigoislive), send us a tweet or email us at firstname.lastname@example.org.