A TYPICAL CONVo WITH A NEW VERTIGO USER AKA FREQUENTLY ASKED QUESTIONS

 

WHAT IS VERTIGO?

At its most basic, Vertigo is an app that makes music social. We allow you to listen to music with your friends live together in real-time.

SO, YOU CAN LISTEN TOGETHER. WHAT ELSE MAKES IT SOCIAL?

To help amplify the social experience, Vertigo lets you chat, share videos and pictures, and add audio all while listening together beat-for-beat.

COOL. i DOWNLOADed VERTIGO, BUT NOW I’M IN THE APP AND CAN’T HEAR ANYTHING. WHAT’S UP?

We’re pretty big fans of music and the artists that create it. To make sure they get their due, we have integrations with Apple Music and Spotify Premium so all streams run through their systems. You’ll need to connect a premium streaming provider to listen to music in Vertigo.

I HAVE APPLE MUSIC AND MY FRIEND HAS SPOTIFY premium. CAN WE STILL LISTEN TOGETHER?

Yes! You’ll access the songs from your individual streaming account, but Vertigo makes sure you both hear the songs at the same time, so you keep listening beat-for-beat.

GREAT! HOW DO WE LISTEN TOGETHER?

We’re glad you asked. All this starts with a basic answer: One of you needs to start a live session.

WHAT'S A LIVE SESSION?

A live session happens when a user chooses to share their music with others on Vertigo. Once you’re playing a song, tap the logo at the top and drag down across the rings to choose the audience you want to join you in the shared listening experience.

WHAT DO THE RINGS MEAN WITH +1, CORE AND WORLD?

These are pretty simple. +1 is one person that you select for a private live session, a Core is a group of friends that you select for easy group sharing, and the World allows anyone in the app to join your session from  the Listen Live section.

WAIT, WHAT IS LISTEN LIVE?

Listen Live is the heart of Vertigo. Here, you’ll find live sessions hosted by people you follow, as well as sessions that are trending in the app. To be featured in the trending section, you must select “World” as the audience when starting your session.

HOW DO I JOIN SOMEONE ELSE’S LIVE SESSION?

Make sure your push notifications are on to get alerts when your friends go live! You can join from the alert, or browse the Listen Live section for sessions from people you follow or that are trending. Simply tap the session you want to join and you’re in. You’re now listening beat-for-beat with the host and can talk with them in real-time via the chat box.

THAT SOUNDS COOL, I WANT TO TRY! WHAT SHOULD I PLAY WHEN I’M LIVE?

Try choosing a playlist to make things easy. You can shuffle play or arrange the order in the queue for a truly curated experience.

CAN I IMPORT THE PLAYLISTS I’VE ALREADY BUILT ON APPLE MUSIC AND SPOTIFY PREMIUM?

Absolutely. After connecting your premium streaming account, head over to “My Collection” from the menu on the left. Tap the Apple Music or Spotify logo (depending on your provider) to access the folder that houses all your imported playlists. If you don’t see any yet, tap the refresh icon on the top right. Go visit another part of the app or even close and reopen. When you come back to that folder, all your playlists should be waiting for you!

WHAT IF I WANT TO CREATE A PLAYLIST IN VERTIGO?

Head over to “My Collection” located in the menu on the left. Tap the plus icon in the right hand corner to get started. From there, you can name the playlist and add songs that you’ve favorited in the app, or search for tracks in the main search section and build out your playlist from there.

CAN EVERYONE SEE MY PLAYLISTS?

Your playlists are for your eyes only until you make them public. Public playlists appear on your profile and may show up in search for other users. To make a list public, head to “My Collection” in the menu on the left. Select the playlist and tap the circle icon in the top right for options. Once there, simply select “Make public” and you’re all set. You can go back to this same menu and make a playlist private again at any time.

WHAT’S THE FEED?

The Feed is your home for musical social content. Any songs, artists, albums or playlists shared by you or your friends will be collected in feed. If it’s something you’ve shared, it will also appear on the “Activity” tab of your public profile. Did you have a great day? Pick a song that says you’re on top and share it to the Feed with a message letting everyone know it’s the Best. Day. Ever.

HOW DO I POST TO THIS FEED?

Once you’ve chosen the song, artist, album or playlist you want to share, tap the circle icon in the top right. Choose “Share” and then “Post to feed.” To finish, just customize your message and share away.

GOTCHA. SO, WHAT’S DISCOVER?

Discover is the place to check out playlists of the moment, users you should follow, as well as new and trending artists and albums. Who knows, you may even see yourself featured there one day!

SPEAKING OF OTHER USERS, HOW DO I FOLLOW PEOPLE?

Like we just mentioned, Discover is a great place to find users making interesting content in the app. If you know someone’s username, you can search that in the main search navigation by using @ and then the username (Ex: @vertigoislive). You can also link your Facebook profile and see what friends are already on Vertigo (or invite some new ones).

WHAT IF I HAVE MORE QUESTIONS?

We're always here for you! Send us a tweet (@vertigoislive) or email us at support@vertigomusic.com.